Privacy Policy

Information We Collect

Dual Tone Lab may collect information you choose to provide, such as your name, email address, company or production details, license type, purchase details, support messages, and files or screenshots you send for support.

This website may also generate standard hosting logs, such as IP address, browser type, device information, pages visited, dates, and times. These logs are used for security, troubleshooting, and basic site operation.

Purchases and Third-Party Checkout

When you buy a product through a third-party checkout provider such as Gumroad, that provider may collect payment, billing, contact, tax, receipt, license-key, and delivery information under its own privacy policy and terms.

Dual Tone Lab may receive order information needed to confirm a purchase, deliver software, provide license support, answer refund questions, and maintain business records.

NEXUS//OPS Product Privacy

NEXUS//OPS is designed as a self-contained cinematic macOS screen-graphics app. It is not real cybersecurity software and does not scan networks, run shell commands, capture credentials, monitor real systems, or collect customer operational data.

Paid builds may verify a license key with a checkout provider during activation and may store activation status locally so the app can continue to run offline afterward. Support requests may require you to send purchase details or basic system information so Dual Tone Lab can help troubleshoot.

IT Support Toolkit Product Privacy

IT Support Toolkit is designed as a local macOS support utility. The app may read technical information from the Mac so users and technicians can understand system health, account context, network status, Wi-Fi quality, live performance, storage, security posture, and related support details.

Core diagnostics are processed locally on the Mac. IT Support Toolkit does not require a Dual Tone Lab account, cloud login, subscription, or remote database for its main functionality, and it does not upload diagnostic results to Dual Tone Lab by default.

The app may let users copy support summaries, copy diagnostic values, export PDF reports, or create support bundles. Users control when this information is shared. Review reports before sending them because technical values may identify the Mac, user account, local network, IP address, hostname, DNS server, or similar support details.

On macOS, access to the current Wi-Fi network name may require Location Services permission. This is used so macOS can allow the Wi-Fi network name to appear in diagnostics; it is not used for advertising or user tracking.

How We Use Information

Dual Tone Lab uses information to operate the site, respond to inquiries, provide customer support, confirm purchases, deliver products, manage licenses, review refund requests, protect the site and products, comply with legal obligations, and improve product communication.

Sharing

Dual Tone Lab does not sell your personal information. Information may be shared with service providers that help operate the site, process payments, deliver products, manage support, provide email, host files, prevent fraud, or comply with law.

Retention

Support, purchase, license, and business records may be kept as long as needed for customer support, accounting, legal compliance, security, and product-history purposes. If information is no longer needed, Dual Tone Lab may delete, archive, or anonymize it.

Your Choices

You may contact Dual Tone Lab to request access, correction, or deletion of information you provided, subject to legal, accounting, fraud-prevention, and licensing-record requirements. You can also contact third-party checkout providers directly about information they process under their own policies.

Children

Dual Tone Lab products and this website are not directed to children under 13, and Dual Tone Lab does not knowingly collect personal information from children under 13.

Security

Dual Tone Lab uses reasonable measures to protect information, but no website, email system, checkout process, or software delivery method can be guaranteed completely secure.

Changes

Dual Tone Lab may update this Privacy Policy from time to time. The updated date at the top of the page will show when the policy was last revised.

Contact

For privacy or support questions, contact Dual Tone Lab at [email protected].